Setting Expectations
Oh… hi there! We’re Malik, Inc. – a people-first consulting firm that helps businesses simplify their processes, improve customer experience, and make software feel human. Before you dive into our website, take two minutes to watch this short video from our founder, Basil. You’ll get a clear sense of who we are, how we work, and whether our approach feels like a fit for you.
Who We Serve
We partner with organizations – typically 15 or more employees – that are juggling too many systems and losing productivity to context-switching. If your team toggles between 4-5+ different platforms just to get through the day, and you’re spending more on fragmented SaaS tools than you’d like to admit, you’re exactly who we’re built to help.
We work with people-first companies that value operational efficiency without sacrificing their culture. Whether you’re in manufacturing, professional services, distribution, or something entirely different—what matters isn’t your industry. It’s your commitment to treating people well and your readiness to simplify the chaos.
Life’s puzzles don’t always come with instructions, and sometimes, the missing piece is simply a conversation. If you’re feeling stuck, uncertain, or just need someone to listen, Malik, Inc. is here for you. We don’t expect you to have all the answers — just the courage to reach out.
The Platforms We Use
We don’t just implement software – we solve operational problems. These are some of the platforms that we use to create transformational outcomes.
Creatio (CRM)
Empower your customer-facing teams, streamline operations, personalize outreach, and reduce repetitive busywork.
Creatio for Sage 100
Seamlessly sync your CRM and Sage 100 data for near real-time insights and elevated customer experiences.
Formstack
Streamline data across platforms, build robust forms, generate documents, and expedite e-signatures – no code required.
Intellistack
Leverage data from any system to strategically curate enriched experiences safely and securely.
Sage 100 REST API
Modernize workflows with Sage 100 with a reliable, secure API that unlocks integration capabilities with web-based solutions.
What Drives Us
Our six core values are the heartbeat of everything we do. They guide how we show up, how we solve problems, and how we partner with you to create outcomes that matter.
What People Say About Us
"Basil is a highly trusted, CRM and no-code / low-code expert. My collaboration with Basil began a couple years ago (2023) and he quickly saw opportunities for developing integrations and products together, and setting the bar for how Formstack is implemented to help customers. Basil blends thought leadership with a tremendous ability to make things happen, making him an ideal partner or services provider. If you are looking for someone to help you drive a significantly improved customer experience and/or to create process efficiencies and time savings for your business, I highly recommend Basil."
Zak Pines, VP Partnerships
Formstack"Basil is an excellent partner and advocate. We have worked closely on a large CRM project in which he has always put my interests first as his customer. I trust Basil to give me the best advice, represent me honestly, and to put my interests first when negotiating on my behalf. Basil understands the value of building a partnership, rather than just being a vendor."
Mike King, VP of IT
Anthony & Sylvan Pools"I had the pleasure of collaborating with Basil during my time leading channels at Creatio. He consistently impressed me with his professionalism, thoughtful communication, and unusual combination of business and technical skills. Basil delivered exceptional experiences for our joint customers. His deep understanding of our platform and genuine commitment to customer success was evident in every interaction. His technical expertise and strong business acumen made him a valuable asset to our entire ecosystem. He was a sought-after resource for customers, internal teams, and even other partners."
John Midtbo, former Director of Partner Channels and Alliances, Americas
Creatio"Basil is a thoughtful, thorough, and intentional leader, with strong skills in both technical and functional CRM advisement. Basil's understanding of business operations, resource alignment, empowerment, and execution, have made him an incredible contributor to the CRM practice. Displaying a rare combination of high EQ, subject matter expertise, vision, and leadership, Basil shows up consistently instilling confidence along with being extremely genuine and personable. A driven leader who focuses on doing the right thing every time, Basil builds teams around him to drive success while delighting clients. Basil is a student of business, but even more, a student to life."
Chad Gardner, CFO
Blytheco"Basil was able to take our [CRM] software and customize it to the specific needs of our sales team. He has a talent for setting up CRM to streamline a sales process and eliminate redundancies in sales reporting. Basil has provided our team with better way to track communications with customers and follow up with them, which has improved the overall level of service we provide to our customers."
